When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.
By placing an order through our website you are making an offer to G Flower Wreath SG to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
Please note, we are not able to change/amend or cancel your order once it’s been picked in our store.
All prices on our website, catalogues, emails are shown and charged are in SGD.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email.
G Flower Wreath SG reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the G Flower Wreath SG website.
When placing an order, you will be added to our Catalogue mailing and email list. However, should you wish to not receive mailings, please inform our Customer Service team and they will remove you from our Catalogue list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email, or through our unsubscribe page.
Once an order has been despatched from our store, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.
Please note that you will be charged straight away for the whole value of the order. This is also the case for items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.
Payment can be made via debit/credit card or Paypal through our online payment gateway.
We use our own in-house courier for our deliveries.
The delivery schedule and cost are listed on our Delivery page.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode.
Please also check your order confirmation as we will have to charge an additional fee should the goods be despatched with an incorrect address on.
Please note we do not offer delivery outside of Singapore.
Please ensure that you check all items on receipt, as we will not refund/redeliver any item after you have signed the Delivery Order.
4. Refunds / Replacement
Perishable Products (Fresh Flowers, Fillers, Foliages, Leaves)
Perishable products are non-refundable items and hence no refund and exchange will be allowed once delivery has been accepted.
Disclaimer: Customer, who wished to have their purchases left outside your stipulated delivery points, should note that G Flower Wreath SG shall not be held responsible for any damage or missing items after the delivery has been made.
Non-Perishable Products (Accessories/Equipment)
For non-perishable products, please bring the item back to us at our store within 7 days on your receipt of purchase.
We will either do a 1 to 1 exchange or replace the product with an equivalent value if the item is out of stock as long as the product is returned in its original packaging and re-saleable condition.
5. Collection from our Store
Orders can be collected from our store in 101 Kallang Avenue, #01-20, Victoria Wholesale Center, by prior agreement.
To arrange to collect your order from our Wholesale Center, please order online and choose your collection date and time.
For more information on Delivery, please refer to our FAQs.
6. Website / Catalogue Product Pricing and Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. This also applies for promo codes created with the wrong discount. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.
Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
On very rare occasions, an error may occur and goods may be incorrectly priced on our website, mailings and/or catalogues. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all.
We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid.
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Please note we cannot be responsible for any third party articles, websites or all other external press for price discrepancies and the advertising of out of stock items. We will not be in the position to refund any price discrepancies between such articles and our website.
7. Product Variation
Please note that our fresh-cut flowers, foliages and fillers are all natural and the shape, shade of colour and texture may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary.
Please note that only one promotional offer can be used at any one time.
Promotional codes are not valid on Sale items, Clearance products, items from our Sale Room or on our Gift Vouchers.
Although we will instruct affiliate windows, press and magazines to remove offers or promotions from their sites/publications when they are no longer valid, we cannot be responsible for the failure to do so and will not be in the position to refund any price discrepancies between such articles and our website.
9. Disclaimer & Limitations of Liability
G Flower Wreath SG does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither G Flower Wreath SG nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of G Flower Wreath SG or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the G Flower Wreath SG website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of G Flower Wreath SG. and any other linked company as if references to G Flower Wreath SG included references to each linked company.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, G Flower Wreath SG do not give any warranty to its completeness or correctness and G Flower Wreath SG cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
G Flower Wreath SG makes all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, G Flower Wreath SG cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with G Flower Wreath SG.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of G Flower Wreath SG or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the G Flower Wreath SG site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with G Flower Wreath SG or for non-commercial purposes.
The complete liability of G Flower Wreath SG under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
G Flower Wreath SG will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
G Flower Wreath SG may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of G Flower Wreath SG.
11. Cancellation Policy
Cancellations must be submitted at least 2 working days before the chosen delivery date.
Only 50% of the order value is refundable if the cancellation request is received more than the specified time frame to cover up the cost of handling your order, especially the costs of pre-ordering fresh flowers which are perishable.
If you cancel your order within 48 hours of the desired delivery date, you will forfeit the entire purchase price and receive no refund as the product would be in the process, or already fully created by the florist. The order may even be on its way to you.
Refunds will not be issued in these situations. We thank you for your kind understanding.
To cancel your order, send an email to email@example.com or
contact us directly at +65 9666 4488. For a quicker response, make sure to include your order number.
We will process your cancellation request as soon as possible and advise you of any applicable fees or refund amounts. If you have any further queries or concerns, please do not hesitate to contact our customer service team.
This cancellation policy is subject to change without notice. It is best to consult the most recent policy at the time of cancellation.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the CONTRACTS (RIGHTS OF THIRD PARTIES) ACT (CHAPTER 53B). Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.